Cancellation & Modification Policy

Cancellation & Modification Policy

  1. Eligibility Window for Cancellations & Modifications: Customers may request the cancellation or modification of an order strictly within 2 hours of the order's placement.

  2. Fees for Early Cancellation: For any order cancellation executed within the aforementioned 2-hour window, an administrative, processing, and transaction fee constituting 5% of the total order value will be applied.

  3. Procedure for Cancellation & Modification: To initiate the cancellation or modification process, customers are required to send an email to info@urbelloria.com. This communication must clearly specify the order number and the requested changes. A representative of Urbelloria will acknowledge receipt of the request and subsequently notify the customer once the modification or cancellation has been successfully completed.

  4. Fees for Cancellations During Processing: If a customer seeks to cancel an order that has already entered the processing phase, a handling charge equivalent to 35% of the complete order value (including shipping charges) will be applied. This fee reflects the resource investment and operational costs associated with fulfilling the order.

  5. Restrictions on Modifications: Once an order has transitioned into the transit phase, any requests for modifications will be considered invalid.

  6. Acknowledgment of Terms: Placing an order constitutes a customer's full acceptance of the terms and conditions outlined herein.

Customer Support Details: